Services

Complex Case Coordination

We provide short to medium-term case coordination for vulnerable adults, the aged and people with disabilities. Our case coordination team have many years of experience in providing professional case coordination services and will develop and implement a plan to meet the needs of the individual.

Our Case Coordination team provide:

Comprehensive needs assessment
Individualised planning
Referral to other agencies, as required
Assistance to explore funding and support options
Assistance to secure the appropriate funding and support, where eligible
Practical assistance with shopping, social support and transport to appointments, on a short-term or interim basis
Professional coordination of inter-agency service delivery, where a central point of contact is required

Advocacy

Our consultant’s have many years of experience in providing professional advocacy services for vulnerable adults, the aged and people with disabilities. We can provide professional advocacy and advice on a range of issues, including, but not limited to:

guardianship and administration
tenancy and housing
legal issues
conflict resolution
access to services or healthcare

Our clients will be empowered, wherever possible, to advocate on their own behalf and/or to gain additional skills, knowledge and confidence in addressing these issues, independently in the future.

Guardianship & Administration

We have over 13 years combined experience working directly in the guardianship and administration system in Western Australia. We have intimate knowledge of the processes involved in applying for, appealing and revoking guardianship and administration orders both in Western Australia and interstate, as well as extensive knowledge of the relevant legislation, having both worked as senior guardians and investigators for the Office of the Public Advocate.

We provide the following services in relation to guardianship and administration:

Assistance with applications and appeals to the State administrative Tribunal
Advocacy for family members who are involved in the guardianship and administration system
Representation and support for clients or their family members at hearings of the State Administrative Tribunal
Liaison with guardians from the Office of the Public Advocate
Independent supervision of contact where a guardian has determined that this is required
Independent assessments on the need for guardianship and administration
Conciliation and mediation aimed at preventing the need for guardianship/administration orders
Conciliation, mediation, advocacy and support in seeking revocation of orders
Counselling for family members or those under guardianship/administration who are unhappy with their situation

Disability and Aged Care Placement

The transition from home to residential care can be an emotionally trying time for the person going into care, as well as their loved ones. This can be exacerbated by a lack of understanding of how the aged care and disability systems work and the various processes involved in obtaining the right placement.

Our Aged Care Placement Package may include:

A comprehensive package of services to suit your needs and budget
Comprehensive assessment of your individual needs and circumstances
Assistance with gaining the relevant funding and/or approval for care, including referral to ACAT if required
Assistance to short-list and view a range of facilities
Assistance to complete assets assessment and applications for waitlisting
Assistance to complete Enduring Powers of Attorney or Guardianship
Assistance with post-move considerations such as mail redirection, care of pets and change of health care provider
Referral to a financial advisor, if required

Our Disability Placement Package may include:

A comprehensive package of services to suit your needs and budget
Comprehensive assessment of your individual needs and circumstances
Assistance with gaining the relevant funding and/or approval for care
Referral for cognitive or functional assessment if required for registration with the Disability Services Commission
Assistance to short-list a range of disability service providers
Exploration of the types of accommodation being offered by each agency, including assistance to view accommodation
Assistance to complete applications for waitlisting
Assistance with post-move considerations such as mail redirection, care of pets and change of health care provider

We have extensive knowledge of the various accommodation options currently available within the disability and aged care sectors in Perth and are committed to supporting each client to find the right accommodation to meet their individual needs.

Supervised Contact

We understand that from time to time relationships can be problematic and that family and friends may need additional support, to enable them to have ongoing contact with a loved one. We can assist by providing experienced professionals to oversee contact in those circumstances where authorities, such as a legally appointed guardian, have determined that this is required.

We aim to assist families and friends to maintain regular contact with their loved one and can provide feedback on the success of that contact, to other parties, or to the authorities concerned, where appropriate.We also aim to provide flexible services at times that are suitable to all parties, including weekends and evenings, by negotiation. Services are available across the Perth metropolitan area.

We can assist in providing professional and independent supervision, in various circumstances, including:

For elderly residents of aged care facilities, where restrictions have been imposed on their visitors access to the facility.
For adults with disabilities, where their guardian may have imposed conditions on the nature of their contact with others.
For parents with cognitive disabilities, who may be restricted from having contact with their children, unless supervised.
To support older people and people with disabilities to visit loved ones who may be incarcerated.

Training and Community Education

Facilitatrix offers both corporate training for community organisations in the agedcare and disability sectors as well as education sessions for community groups.

Our customised in-house training can be adapted to suit the needs of particularagencies and we apply a collaborative approach to ensure that training opportunitiesfor your staff are maximised. Our facilitators are industry professionals who havemany years’ experience in aged care and disability, as well as public speakingand community education.

We welcome feedback fromparticipants of our trainingsessions so that we can provide any additional information requested, adviseagencies of further training needs and ensure that we are meeting the trainingrequirements of the agency concerned.

Examples of training we offer include:

Guardianship and Administration in Western Australia
Medical consent – what all service providers need to know
Identifying and dealing with elder abuse
Disability and sexuality
Managing Conflict and Conflict Resolution

For community groups we can tailor education sessions to meet your members’needs.

Examples of sessions we provide include:

Executing an Enduring Power of Attorney or Enduring Power of Guardianship
Future planning and what everyone should know
Identifying and dealing with elder abuse
Choosing aged care accommodation

Counselling, Conciliation & Mediation

We are committed to supporting clients and their families to maintain positive relationships and healthy lifestyles. We offer a variety of services to support individuals and their families at difficult times in their lives.

Please note that where specialist input outside of our area of expertise is required, we will offer referral to an appropriate health care professional.

Counselling

We offer counselling on a range of issues, including:

Adjusting to disability or illness
Transition to residential care
Guardianship & Administration
Loss of Independence
Abuse & Exploitation
Grief and loss
Relationships
Sexuality
Trauma

Conciliation

Where there is disagreement within a family concerning the care and welfare of a loved one, we are able to offer a conciliation service, which aims to negotiate an outcome that is agreeable to all parties. Issues that may be conciliated include:

Determining an aged care placement suitable to various parties
Negotiating contact arrangements between loved ones
Negotiating agreement regarding medical treatment
Resolving conflict or disagreement between family members
Resolving disagreement between family members and health professionals
Negotiating agreement regarding the types of support services that a family member may require access to

We specialise in providing conciliation for families, where, if their differences are not resolved, their loved one may be placed under guardianship and/or administration.

Please note that conciliation is a voluntary process and therefore this service can only be offered, where all parties concerned have agreed to participate.

Mediation

Our mediation service will be available from February 2015. Our mediation services have a particular focus on resolving family conflict and preventing the need for a guardian and/or administrator to be appointed; or where a guardian and/or administrator has already been appointed working towards the possibility of having those orders revoked.