Caroline Marshall

Partner / Senior Consultant 

BA(hons) Psych, Grad Dip Counselling, Grad Cert Public Sector Management

  0450 091 478
  caroline@facilitatrix.com.au

Caroline has a BA(hons) degree in psychology and sociology as well as post-graduate qualifications in Counselling, Professional Legal Studies and Management. She is also a nationally accredited mediator in Australia and has a special interest in working with families in conflict, particularly relating to guardianship matters and preventing elder abuse or abuse of people with disabilities.

After graduating from University, Caroline originally worked in the United Kingdom overseeing the transition of people with severe intellectual disabilities and mental health issues from institutional to community based care.

Caroline relocated to Perth, Western Australia in 2001 and worked for many years at the Office of the Public Advocate as a Guardian and then Senior Guardian providing high level advocacy in complex casework matters, representing people with disabilities at hearings of the State Administrative Tribunal and negotiating positive outcomes for people with disabilities whose family members were in conflict. Her work also involved a number of matters that went before the District and Supreme Courts of Western Australia and the High Court of Australia.

Caroline has also worked in local government coordinating Home and Community Care (HACC) services and undertaking community development projects for seniors and people with disabilities; some of her main achievements in this area include implementing a one-to-one mentoring program for people with mental health issues, overseeing the production of a film about local seniors that was screened by Ace Cinemas as part of Seniors’ Week and establishing a drop-in centre for Department of Housing residents who were identified as being socially isolated.

Her work as a volunteer in Australia and the UK has included practising as a drug and alcohol counsellor, suicide prevention work and one-to-one mentoring for people with disabilities. 

As a keynote speaker and community educator, Caroline has been invited to give a number of presentations in Western Australia, including for the Law Society, Aged Care Assessment Teams Annual Conference, Local Government Community Services Conference and the Western Australian Country Health Service.

With a breadth of experience in the aged care and disability sectors, Caroline has strong networks and a sound understanding of the range of services available both in the metropolitan area and regional Western Australia. Caroline has also worked extensively with clients whose family members are overseas or interstate to facilitate communication and place family’s minds at ease that their loved ones are receiving the support and services they require.

Her key interests are in the areas of guardianship and administration; alternate dispute resolution; counselling for seniors; human rights; legal issues and disability; and complex case coordination.